At Airfarehub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our flight booking services and website.

1. Information We Collect

1.1 Personal Information You Provide

When you use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Travel Information: Departure and destination cities, travel dates, passenger details, and travel preferences
• Booking Information: Flight selections, payment information, and booking confirmations
• Communication Preferences: Marketing preferences and newsletter subscriptions
• Customer Service: Information provided when contacting our support team

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, and search queries
• Location Data: General location information based on IP address
• Cookies and Tracking: Information stored in cookies and similar technologies

1.3 Information from Third Parties

We may receive information from:

• Airlines and travel partners for booking confirmations
• Payment processors for transaction verification
• Analytics providers for website usage data
• Social media platforms when you connect with us

2. Cookie Policy and Tracking Technologies

2.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by:

• Remembering your preferences and settings
• Analyzing how you use our website
• Providing personalized content and advertisements
• Ensuring website security and functionality

2.2 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

• Session Cookies: Maintain your session while browsing
• Security Cookies: Protect against fraud and ensure secure transactions
• Functionality Cookies: Remember your language preferences and settings

Analytics Cookies

These cookies help us understand how visitors use our website:

• Google Analytics: Track page views, user behavior, and website performance
• Performance Monitoring: Monitor website speed and functionality
• User Experience: Analyze navigation patterns and content engagement

Marketing Cookies

These cookies help us provide relevant advertisements and content:

• Advertising Networks: Display relevant ads based on your interests
• Social Media: Enable social media sharing and integration
• Retargeting: Show you relevant content based on your previous visits

Preference Cookies

These cookies remember your choices and preferences:

• Language Settings: Remember your preferred language
• Currency Preferences: Store your preferred currency for pricing
• Search History: Remember your recent searches for convenience

2.3 Third-Party Cookies

We work with trusted third-party services that may set cookies:

• Google Analytics: Website analytics and performance tracking
• Google Ads: Advertising and conversion tracking
• Social Media Platforms: Facebook, Twitter, and Instagram integration
• Payment Processors: Secure payment processing and verification

2.4 Managing Your Cookie Preferences

You can control cookies through:

• Browser Settings: Most browsers allow you to block or delete cookies
• Our Cookie Banner: Use our cookie consent banner to manage preferences
• Third-Party Opt-Outs: Visit third-party websites to opt out of their tracking
• Contact Us: Email us to update your cookie preferences

2.5 Cookie Retention Periods

Different types of cookies are stored for different periods:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for up to 2 years unless deleted
• Analytics Cookies: Typically stored for 26 months
• Marketing Cookies: Usually stored for 13 months

2.6 Impact of Disabling Cookies

If you disable certain cookies, some website features may not work properly:

• You may need to re-enter information repeatedly
• Some personalized features may not be available
• Website performance may be affected
• Some third-party integrations may not function

3. How We Use Your Information

3.1 Primary Uses

We use your information to:

• Provide flight booking services and travel quotes
• Process payments and complete transactions
• Communicate with you about bookings and travel arrangements
• Provide customer support and resolve issues
• Send booking confirmations and travel documents

3.2 Service Improvement

We use your information to:

• Improve our website functionality and user experience
• Analyze usage patterns and optimize our services
• Develop new features and offerings
• Conduct research and analytics

2.3 Marketing and Communications

With your consent, we may use your information to:

• Send promotional offers and travel deals
• Provide personalized recommendations
• Send newsletters and updates
• Conduct customer surveys and feedback

3. Information Sharing and Disclosure

3.1 Service Providers

We share information with trusted service providers who assist us in operating our business:

• Airlines and Travel Partners: To complete bookings and provide travel services
• Payment Processors: To process payments securely
• Hosting and IT Services: To maintain our website and systems
• Customer Support: To provide assistance and resolve issues
• Analytics Providers: To analyze website usage and improve services

3.2 Legal Requirements

We may disclose your information when required by law:

• To comply with legal obligations and court orders
• To protect our rights, property, and safety
• To prevent fraud and security threats
• To respond to government requests and investigations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

4.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted data storage and access controls
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Privacy and security training for staff

4.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill bookings
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and prevent fraud

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Limit how we process your information

5.2 Marketing Preferences

You can control marketing communications by:

• Unsubscribing from email newsletters
• Updating your communication preferences
• Contacting us to opt out of marketing
• Using the unsubscribe link in marketing emails

5.3 Cookies and Tracking

You can control cookies and tracking by:

• Adjusting your browser settings
• Using our cookie consent management tool
• Opting out of third-party tracking
• Contacting us for assistance

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

We use various types of cookies:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Provide personalized content and ads

6.2 Third-Party Tracking

We work with third-party services that may use tracking technologies:

• Google Analytics for website analytics
• Social media platforms for advertising
• Payment processors for transaction security
• Customer support tools for assistance

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard contractual clauses for data transfers
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct
• Binding corporate rules where applicable

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date
• Providing prominent notice on our website

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be Forgotten: Request deletion of your personal data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data
• Right to Restriction: Limit how we process your data
• Right to Withdraw Consent: Withdraw consent at any time

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about data collection and sharing
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of sale of personal information
• Right to Non-Discrimination: Not be discriminated against for exercising rights

14. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected individuals within 72 hours (where required)
• Report to relevant authorities as required by law
• Take immediate steps to contain and remediate the breach
• Provide guidance on steps you can take to protect yourself